Refund Policy

All billing for Dalinplug products runs through one shared account, so we keep one refund policy for all of them rather than repeating it product by product. If a product you use publishes its own refund terms, those take priority over this page wherever the two disagree.

1. Trials and free plans

Trials don't take payment, so there's nothing to refund. Cancel during a trial and it just ends; nothing converts to a paid plan and nothing gets charged. Once you cancel a trial, that trial is gone. Starting again means signing up for a paid plan. Some products also offer a plan that stays free indefinitely rather than a trial with an end date; the same logic applies there.

2. How billing works

Paid plans are billed upfront for whatever period you picked, whether that's monthly, yearly or per school term. Once a period is paid for, it's paid for. Cancelling on day three of a thirty-day cycle doesn't get you a refund for the other twenty-seven days. You keep access for the rest of the period you already paid; you just stop being billed after that.

3. Cancelling

Cancel any time from the product's own billing settings. This stops the next charge. It doesn't refund anything already paid. Your account stays active until the period you paid for runs out.

4. Not happy with your first charge?

If it's your first time paying for a particular product and it isn't working out, email us within 7 days of that charge and we'll refund it in full. This is a one-time thing per account per product: it covers your first payment, not renewals, add-ons, or a subscription you start again after cancelling or getting refunded once already.

5. Mistakes on our end

Outside the cases above, we'll still refund you if:

• You were double-charged, or charged after you'd already cancelled;
• The product was down or unusable for a meaningful chunk of a billing period because of something on our side;
• The law where you live requires it (see below).

Anything else, we'll look at, but we're not promising a refund up front.

6. Requesting a refund

Email support@dalinplug.com and tell us which product, which account or school it's under, and what happened. We usually reply within a few business days. If we approve a refund, it goes back to whatever you paid with, through whichever payment provider handled the original charge. Your bank or that provider decides how long it takes to actually land.

7. Your rights under local law

Nothing here takes away a refund or cancellation right that the law actually gives you and won't let us contract around. That includes consumer protection law in Nigeria, and digital-content cancellation rights if you're in the EU or UK. If local law gives you more than this policy does, local law wins.

8. Changes to this policy

We may update this policy from time to time and will update the date at the top when we do. A change applies to charges billed after that point. It doesn't reach back and change how an earlier charge is handled.

9. Contact us

Questions about refunds go to support@dalinplug.com or the contact form.